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More Questions?

You may call the Dining Services Office at 540.654.2230, or drop us a line from the Customer Service page.

Frequently Asked Questions

 

WHAT IS AN EAGLEONE CARD?

The University of Mary Washington uses a photo ID system called the EagleOne Card. Your meal plan data is loaded on your ID card, and you will need it to make any meal plan, Flex, or EagleOne purchases in our dining facilities. Your ID is valuable property and should be treated like cash. ID's are non-transferable (i.e. you may not lend your card to another student). They must be presented to the cashier for every transaction.

HOW DO I USE MY "MEALS"?

Give your EagleOne Card to the dining cashier.  Your meal and any additional Flex or EagleOne charges will be deducted from your account when the cashier rings in your purchase.  Each meal plan allows you to use up to five of your meals for guests during the semester.  Please let your dining cashier know before making your purchase if you plan to use a Guest Meal.  Once you have used your Guest Meals you may use Flex, EagleOne, cash, checks, or credit to purchase meals for friends and family.

WHAT ARE FLEX DOLLARS?

Flex is a lump sum built into each of the meal plans. Though not real money, Flex Dollars may be used as a debit account for making any type of food purchase at all  of our dining facilities, including catering.  Any balance left over in your Flex account will roll over from the fall to the spring semester. Unused balances at the end of the spring semester will not be refunded, so use your Flex Dollars wisely! If you run out of Flex Dollars before the end of the semester, you may always use EagleOne, cash, or credit for additional purchases.

CAN I USE FLEX TO PURCHASE ALCOHOL?

Because Flex Dollars are not subject to state and local taxes, they may not be used to purchase alcoholic beverages. You may use cash, checks, or credit cards to make alcohol purchases at The Eagle's Nest or The Underground. 

WHAT ARE EAGLEONE DOLLARS?

EagleOne Dollars are used just like Flex Dollars and may be purchased in increments of $25 or more throughout the academic year at the EagleOne ID Center (Woodard Campus Center), the Office of Student Accounts (Lee Hall), online at www.umw.edu/eagleone, or by mail. EagleOne may be used at all campus dining facilities, as well as at other campus locations such as laundry and vending machines. They may also be used at several Merchant Partner locations.  Purchases made with EagleOne are subject to Virginia Sales Tax. Unused EagleOne dollars will remain in your account, but are only refundable under certain circumstances.

WHERE CAN I GET ASSISTANCE IF I HAVE SPECIAL DIETARY CONCERNS?

Special Dietary concerns should be addressed with our Executive Chef Bob Beaudry and our Dietician, Chef Sandy Williams, and they will work with you to ensure that you have a safe and satisfying dining experience. Please ask any manager at Seacobeck Hall if to speak with Chef Bob or Chef Sandy; e-mail us at dining@umw.edu; or call us at (540) 654-2169.

HOW CAN I CHANGE MY MEAL PLAN?

You may purchase a higher level meal plan at any time during the semester for a pro-rated cost.  You may move to a lower level plan only during the first two weeks of each semester.  To may meal plan changes, log on to EagleNet, to to University Life, and search "meal plans".  If the EagleNet option is not available, contact the Office of Student Accounts at www.umwbills.com.

WHERE CAN I GET NUTRITIONAL INFORMATION ABOUT THE FOOD?

Resident dining menus are posted on the "menu" page of the dining web site (www.umwdining.com).  Click on any menu item listed and nutritional information will pop up. Nutritional labels are posted at the point of service for most items at Seacobeck Hall, and you may use smart phones and the "My Fitness Pal" app to scan the labels and get complete nutritional data for those dishes. Retail dining facilities have labels on the packaging, on signs at the point of sale, on our web site, or in prominent locations in the dining area.

WHERE CAN I EAT ON CAMPUS?

Click the "Locations" tab on the dining web site (www.umwdining.com) for a complete list of campus dining locations and serving hours.

 

 

 

 

 

 

 

 

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University of Mary Washington
Dining Services
Seacobeck Hall - 1301 College Avenue
Fredericksburg, VA 22401
tel. 540.654.2230 | fax 540.654.2127
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